Frequently Asked Questions

1 How do I track my order?

To track your order, please enter your Order ID and the Billing email associated with your purchase into the fields provided on this page. After entering the details, click the "Track" button to view your order status.

2 What information do I need to track my order?

You will need your unique Order ID and the Billing email address used when placing your order. Both pieces of information are required to successfully track your shipment.

3 Where can I find my Order ID?

Your Order ID was provided to you on your receipt at the time of purchase. It was also included in the confirmation email that you should have received shortly after placing your order.

4 What if I cannot find my Order ID or have trouble tracking my order?

If you are unable to locate your Order ID or experience any issues with the tracking system, please contact our expert team for assistance. You can reach us by phone at +44 (0) 28 9521 1888 or via email at sales@malonefabricsgroup.co.uk.