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Privacy Policy

Last Updated: July 2026

Malone Fabrics Group ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.

1. Who We Are

Malone Fabrics Group Ltd
Company Number: NI710330
39a Old Coach Road
Hillsborough
Belfast
BT26 6PB

Telephone: 028 9521 1888
Email: sales@malonefabrics.co.uk

2. Information We Collect

We may collect and process the following types of personal information:

  • Name
  • Company name
  • Email address
  • Telephone number
  • Postal address
  • Information submitted through our contact forms
  • Enquiry details
  • Order information
  • Website usage information collected through cookies and analytics
  • IP address and browser information

3. How We Collect Your Information

We collect personal information when you:

  • Complete a contact form
  • Request product information or samples
  • Place an order
  • Contact us by telephone or email
  • Subscribe to marketing communications (where applicable)
  • Browse our website

4. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Process and fulfil orders
  • Provide customer support
  • Manage customer accounts
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing communications where you have given consent or where permitted by law
  • Prevent fraud and protect our business

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information under one or more of the following lawful bases:

  • Your consent
  • The performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests, provided your rights do not override those interests

6. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website. Cookies may also be used by third-party services such as Google Analytics.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionality of the website.

7. Google Analytics

We may use Google Analytics to collect anonymous information about website usage, including pages visited, time spent on the website and general visitor behaviour. This information helps us improve our website and customer experience.

8. Marketing Communications

If you choose to receive marketing communications, we may contact you with updates, offers or company news. You may unsubscribe at any time using the unsubscribe link provided or by contacting us directly.

9. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment providers
  • Delivery and courier companies
  • Website hosting providers
  • IT support providers
  • Professional advisers
  • Government authorities where required by law

All third parties are required to protect your personal information and only process it in accordance with applicable data protection legislation.

10. International Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration or destruction.

While we take reasonable precautions, no internet transmission can be guaranteed as completely secure.

12. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

13. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where applicable
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Request transfer of your personal information
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

15. Children's Privacy

Our website and services are not directed towards children under the age of 13, and we do not knowingly collect personal information from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Malone Fabrics Group Ltd
Company Number: NI710330
39a Old Coach Road
Hillsborough
Belfast
BT26 6PB

Telephone: 028 9521 1888
Email: sales@malonefabrics.co.uk

18. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

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